You may return most new, unopened items within 30 days of delivery for a Store Credit.
Items are eligible for return if:
- All items are un-worn, un-washed, un-altered and have the original tags still attached.
- Items are received within 30 days from the original purchase date
- Underwear may not be returned. Please contact us so that we may help you get the correct size.
Credit will be issued in the form of store credit only. If your return does not meet the above criteria, do NOT attempt to return it, as it will be rejected by our returns department.
You are responsible for the return shipping costs unless otherwise directed by our customer service department.
Also, we suggest that you send items back using USPS, UPS or FedEx along with a tracking number. We are not responsible for items that are lost while in-transit to us.
You should expect to receive your credit within four weeks of giving your package to the return shipper, however, in many cases you will receive a credit more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 7 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes to process our credit request (1 to 3 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.